User Support

If at any time you have any questions about the Standard Setting Tool or experience any technical difficulties while using it, please contact the Help Desk.

If you are a Room Lead and you have a question for the Psychometrician users, you can click in the top-right corner to virtually raise your hand. A Psychometrician will be notified that you have a question and should contact you shortly.

Standard Setting Tool Helpdesk

Please use the following guidelines when emailing a request to the Help Desk:

• In the body of the email please provide the following details:
  • The room number and table number you are assigned to, if applicable
  • Your username and user role
  • The item booklet in which the issue occurred, if applicable
  • The item number for which the issue occurred, if applicable
  • The step in the standard setting workflow in which the issue occurred