User Support

For additional information and assistance in using Reporting, contact the Tennessee ELPA21 Help Desk.

The Tennessee ELPA21 Help Desk is open Monday through Friday 7:00 a.m.–6:00 p.m. Central Time (except holidays or as otherwise indicated on the TN ELPA21 portal).

Tennessee ELPA21 Help Desk
Toll-Free Phone Support: 1-800-254-6130
Email Support: TNELPA21HelpDesk@cambiumassessment.com
Chat Support: https://tn.portal.cambiumast.com/contact.html

Please provide the Tennessee ELPA21 Help Desk with a detailed description of your problem, as well as the following:

• If the issue pertains to a student, provide the student’s USID and associated district or school. Do not provide the student’s name.
• If the issue pertains to a user account, provide the user’s full name and email address.
• Any error messages and codes that appeared, if applicable.
• Operating system and browser information, including version numbers.