User Support

For additional information and assistance in using Florida Reporting, contact the Florida Help Desk.

The Florida Help Desk is open Monday–Friday from 7:00 a.m. to 8:30 p.m. Eastern Time (except holidays or as otherwise indicated on the FSA portal (http://www.fsassessments.org)).

Florida Help Desk
Toll-Free Phone Support: 1-866-815-7246
Email Support: FloridaHelpDesk@CambiumAssessment.com

Please provide the Florida Help Desk with a detailed description of your problem, as well as the following:

• If the issue pertains to a student, provide the student’s FLEID and associated district or school. Do not provide the student’s name.
• If the issue pertains to a user account, provide the user’s full name and email address.
• Any error messages and codes that appeared, if applicable.
• Operating system and browser information, including version numbers.