User Support

For additional information and assistance in using Centralized Reporting, contact the DeSSA Help Desk.

The DeSSA Help Desk is open Monday–Friday from 6:30 a.m. to 6:30 p.m. Eastern Time (except holidays or as otherwise indicated on the DeSSA portal (http://de.portal.cambiumast.com)).

DeSSA Help Desk
Toll-Free Phone Support: 1-877-560-8331
Email Support: DeSSAHelpDesk@cambiumassessment.com

Please provide the DeSSA Help Desk with a detailed description of your problem, as well as the following:

• If the issue pertains to a student, provide the student’s SSID and associated district or school. Do not provide the student’s name.
• If the issue pertains to a user account, provide the user’s full name and email address.
• Any error messages and codes that appeared, if applicable.
• Operating system and browser information, including version numbers.