User Support

For additional information and assistance in using Reporting, contact the BIE Smarter Balanced Help Desk.

The BIE Smarter Balanced Help Desk is open Monday–Friday from 9:00 a.m. to 9:00 p.m. Eastern Time (except holidays or as otherwise indicated on the BIE Smarter Balanced Assessment portal (https://bieassessment.org/)).

BIE Smarter Balanced Help Desk
Toll-Free Phone Support: 1.866.287.5929
Email Support: biehelpdesk@cambiumassessment.com

Please provide the BIE Smarter Balanced Help Desk with a detailed description of your problem, as well as the following:

• If the issue pertains to a student, provide the student's SSID and associated school. Do not provide the student's name.
• If the issue pertains to a user account, provide the user's full name and email address.
• Any error messages and codes that appeared, if applicable.
• Operating system and browser information, including version numbers (for example, Windows 8.1 and Firefox 60 or macOS 11 and Safari 11).