If at any time you have any questions about ITS or experience any technical difficulties while using ITS, please contact the Help Desk.
ITS Help Desk
Email Support: itembankhelpdesk@cambiumassessment.com
Regular Hours*: Monday–Friday from 9:00 AM to 5:00 PM Eastern Time (except holidays)
(*Any requests sent outside of this timeframe will be responded to on the next business day.)
Please use the following guidelines when emailing a request to the Help Desk:
In the subject line of the email, please provide the name of the project that you are working on.
In the body of the email please provide the following details:
The grade and subject you are operating in
The user group you are signed in as
If the error you are experiencing is with a particular item, the item ID as well as the text of the error message
A phone number where you can be reached and a good time to call
Once an email has been sent to itembankhelpdesk@cambiumassessment.com, you will receive an automated reply verifying that the ITS team has received the request.